Terms & Conditions
The terms that apply when you use FreshNest and place an order. Last updated September 1, 2026.
By creating an account or placing an order you agree to these terms. You must be 18 or older to place an order.
Prices include applicable taxes and are confirmed at checkout. Fresh items are priced by the listed weight and may vary slightly.
If an item is unavailable we may offer a similar substitute. You can reject any substitute at the door for a full refund.
We aim to deliver within the chosen slot. If we are late by more than 30 minutes, your delivery fee is refunded automatically.
You can cancel free of charge until your order is packed. After that, cancellation may not be possible.
Gift cards are valid for 24 months and cannot be exchanged for cash. Promo codes cannot be combined unless stated.
Our liability is limited to the value of your order, except where the law does not allow this limitation.
We may update these terms. Significant changes will be emailed to you at least 14 days before they take effect.