Returns & Refunds
If something isn't right, we'll replace it or refund you. No questions asked.
48 hrsTo report an issue
100%Refund on quality issues
3–5 daysCard refund time
Quality guarantee
If any product isn't fresh or up to standard, we'll refund it in full. You don't need to send it back.
How to request a refund
Open My Orders, select the order and choose Report an issue. Add a photo if you can. Most requests are approved instantly.
Refund methods
Refunds go back to your original payment method in 3–5 working days, or instantly as FreshNest credit.
Missing items
If an item is missing, we'll refund it or deliver it free on your next order, whichever you prefer.