FAQs
Answers to the questions we hear most about orders, delivery and our growers.
Most orders arrive within 45 minutes in San Francisco. You can also book a two-hour slot up to seven days ahead.
Yes. Every fresh product is certified organic and comes from a named grower within 80 miles of our depot.
Delivery is free on orders over $50. Below that, a flat $4.99 fee applies.
Report it in your account within 48 hours and we'll refund or replace it on your next order.
You can add or remove items until your order is packed, usually 30 minutes before the delivery slot.
Yes. Leave crates at the door on your next delivery and the driver will collect them.
Visa, Mastercard, American Express, Apple Pay, Google Pay and FreshNest gift cards.
Email growers@freshnest.example with your farm details and certification. We visit every new supplier before listing their produce.